As an alternative to conventional phone lines, customers have the option to purchase virtual phone numbers. Unlike physical landlines, virtual numbers operate exclusively through internet connectivity. Many managers opt for virtual phone numbers due to their independence from specific phone devices or physical wired connections. By eliminating the constraints associated with traditional phone lines, virtual phone numbers offer a flexible and unrestricted communication solution.
¶ Phone numbers overview
Feature column (first col.) - depicts features this DID number provides. Handset icon means that number has voice feature - inbound voice trunk connected to it, it can receive the calls. Envelope means that number has SMS feature - inbound SMS capability, it can receive SMS. For more information on inbound SMS, see SMS section of this manual.
Number - shows numerical arrangement of the DID number including the geographical prefix.
Description - a custom text field for client to define any description to the DID number for convenience. Click on "Empty" to edit description.
Country - a geographical belonging of the DID number based on country prefix.
Reservation date - most recent date of subscription. This depicts the date when client has purchased the DID. As well it might refer to date when client has reinstated the DID, in case if it was previously unsubscribed or removed.
Next payment - date when client will be charged for the next subscription period.
Reserved until - date when number will be disconnected in case of terminal subscription or request of disconnect. In case if number has no terminal subscription and Auto-renew is checked, this column will show two dash lines referring to no value at this time.
Monthly price - an amount of monthly charge for the particular DID number, This will be deduced from your balance on "Next payment" date.
Auto renew - subscription switch. Checked - subscription active. Unchecked - unsubscribed. Since DIDs are paid monthly, unsubscribed DIDs are not instantly removed, but kept until paid subscription period ends ("Reserved until" date).
Options - additional options for DID configurations. This might not be applicable for all DID numbers. In current version of TelTel, there will be only an option to configure forwarding of inbound SMS for DIDs with SMS IN feature. You can configure to forward your inbound SMS via Webhook or simply to your e-mail.
¶ Number types and features
DID number - Direct inward dialing (DID) is an approach employed by organizations to direct incoming calls to designated private branch exchange (PBX) systems, eliminating the need for operator intervention.
Caller ID - Caller identification, commonly known as Caller ID, is a telephony feature provided in both analog and digital telephone systems, including Voice over IP (VoIP). It facilitates the transmission of the caller's telephone number to the recipient's telephone equipment during the call setup process. Caller ID is primarily utilized for outbound calls, enabling the called party to identify the originating telephone number
Toll-Free (800) - Commonly referred to as toll-free numbers, these particular phone numbers incur charges on the company rather than the customer for all incoming calls. For callers, making a call to a toll-free number from either a landline or mobile phone is exempt from any charges. Should you desire to have a toll-free number associated with your TelTel account, the costs for inbound calls will be deducted from your account credit.
Geographical / Local - These numbers possess a digit arrangement that is associated with a distinct urban center, thereby establishing a connection with a specific geographical area like New York, Riga, and others.
National - These numbers are similar to geographical phone numbers, however national phone numbers are not restricted to a specific local area. When it comes to outbound phone calls made through TelTel using a national number, the pricing remains consistent with that of local numbers. Callers who dial a national TelTel number should be charged by their telecommunications carrier in a manner equivalent to a local call.
Mobile - Typically utilized for cellular devices and associated with SIM cards, mobile numbers serve a fundamental purpose. TelTel provides mobile numbers in select countries; however, our numbers diverge from the conventional norm as they are not tied to a SIM card. They can be employed similarly to local or national numbers, allowing for seamless usage. Additionally some mobile numbers may allow SMS reception.
Short Numbers - Tailored specifically for incoming business calls, short numbers are intelligently crafted to ensure effortless memorability for your clients. These numbers can serve various purposes, such as toll-free, shared cost, or regular provider-based billing, depending on your specific requirements.
Premium rate (900) - "900" numbers, known as "pay-per-call" services, operate on a charging model where client is billed for both the call itself and the information or service rendered. The charges associated with these calls are set by the specific company offering the service, rather than being regulated by the government or telephone companies
Random Caller ID - This is not a DID number, but rather a Caller ID generating mechanism. If you purchase it, you will be able to generate a random local number for each call you make. It will save the first 5 digits of the number you're calling and the other part will be generated randomly. For example you're calling 380666502419. An example of a callerid that can be generated for this call: 380661234567. Please note, that inbound calls won't work for generated numbers.
¶ Buying the phone number
In order to receive incoming calls in TelTel system, a valid DID number must be purchased. However, if You do not intend to receive incoming calls, Your own, existent, mobile phone number can be used as well by verifying the number as Caller ID.
Buy a number button is located in Phone numbers section teltel.io/account/dids (fig. 2.) it can be identified by the shopping cart icon. Alternatively Buy a number option can be accessed via Call-flow subsection (fig. 2. upper right corner).
- Click on the Buy a number button in order to access the DID type selection window (fig. 3.).
Setup price is a one time fee for the DID number administration.
Monthly price is a concurrent monthly fee for DID number subscription.
‼ Be advised that initially, when DID number is delivered, client is administered both with Setup fee and Monthly fee at the same time -
Example: Latvian DID will cost 5Eur initially and 2Eur every consecutive month of subscription.
- Click on the desired regionality - country. (fig. 3.).
In many DID cases, upon clicking on the desired country, client will be directed to additional geographic or DID type selection menu. This is in case if there are more specific options available,
for example - Latvia country, Riga city, or Latvia country - mobile number.
Simply select the desired option and proceed.
- Type in the amount of DID numbers You wish to purchase and place the order by clicking the green Checkout button.
During the last step client will be asked to define the amount of numbers client is willing to order, by default it is set to 1.
- After clicking on Checkout the browser should ask client to confirm the order, after confirmation the window should inform: "Request successfully sent, we will setup number in 24 hours." after this, client may close the window. The order has now been placed.
We inform that we will setup the number in 24 hours. However this is our response SLA for such requests. Most of the numbers are subjected to Regulatory requirements, implying that there will be additional information requested from client for the verification purposes.
¶ Number portability
Local Number Portability (LNP) enables end-users to keep their existing telephone number when switching from one telecommunications service provider to another.
Phone number porting is a custom project, therefore your TelTel client manager must be approached in order to initiate the process.
Here are the requirement list. These are the key points you must be able to present upon requesting the number porting.
- Specific information for this country*.
- Latest Invoice from the current provider.
- Contact person’s name, surname, phone number.
- Local TAX / VAT number, company registration number (for business) or personal identification number (for person).
- ID / Passport copy (for person) or company registration certificate (for business).
- ID / Passport copy of the signee.
- Legal proof of Authorization to act on behalf of the company (for business).
- End-user’s address in the same city as the number(s) to be ported.
- End-user’s address in the same area as the number(s) to be ported.
- End-user’s address in the same country as the number(s) to be ported.
- Latest Proof of Payment to the current provider.
*Specific per Country Requirements:
| Albania | A copy of the document used for the first number registration with the current provider. |
| Australia | Porting category - CAT A (simple) or CAT C (complex) - indicated by the current provider. |
| Austria | Company stamp on the LOA. |
| Chile |
|
| Chile Mobile |
|
| Cyprus |
|
| Czech Republic | OKU number from the current provider. |
| Denmark | VAT / CVR number (for business). |
| Dominican Republic |
|
| Estonia | Personal identification number (for person) or company registration number (for business). |
| Finland | Finnish social security number (for person) or Finnish VAT number (for company); not required for international customers. |
| France |
|
| Germany |
|
| Greece | Greek ID / Passport copy (for person) or company registration certificate (for business). |
| Israel | Invoice from the original underlying carrier. |
| Italy | Migration code from the current provider. |
| Lithuania | Personal identification number (for person) or company registration number (for business). |
| Mexico |
NIP code (for person) or “Poder Notarial” (Power of Attorney) document (for business). ID/ passport of the signee must be local (Mexican). |
| Netherlands | Number allocation document from the local regulator. |
| Norway | Date of birth (for person) or local company registration number (for business). |
| Puerto Rico | PIN / Password from the current provider and the last four digits of the social security number (for wireless line). |
| South Africa |
|
| Spain | Service access type (individual analog or complete multiple). |
| Sweden | Personal identification number (for person) or company registration number (for business). |
| Switzerland |
|
| UK |
|
| United States | PIN / Password from the current provider and the last four digits of the social security number (for wireless line). |
Additional porting fee might be applied, depending on the number and it's operator.
After full requirement completion, proting process might take up to 1 month, switch is usually with downtimes no longer then 15 min.
¶ Incoming calls and redirects
Purchased DID numbers are all able to receive incoming calls. However, upon purchase of new DID number, you must set up the incoming call logic first, otherwise system will not know what to do with your inbound call.
For setting up your incoming call logic, please see the Call-Flow section of this manual.
¶ Pricing and billing cycles
¶ Regulatory requirements
¶ Capacity limits